Tracking Experience

A delightful tracking experience for your brand to shine

Improve your customer retention and happiness metrics with proactive and customized order notifications and tracking pages.

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Tracking Page

Customization

Design your tracking page to make your brand shine.

  • Included
Marketing banners

Add clickable marketing banners on your tracking page to bring customers back to your shop.

  • Included
Multi languages tracking page

To deliver the tracking consumer experience, the content of your tracking page is automatically displayed in appropriate languages among French, Spanish and English.

  • Included
Easy Search

Finding an order, made simpler. Identify your order with something you know like email and zip code.

  • Soon

Notifications

Proactive tracking emails

Proactively notify your customers about the status of their order. Improve customer satisfaction while reducing support costs.

  • Included
Emails customisation

Design your emails notification to make your brand shine though a cohesive unique experience from order to delivery.

  • Included
Marketing banners

Add clickable marketing banners to your delivery emails to benefit from industry-high open rates and bring customers back to your store.

  • Included
Multi languages emails

To deliver the best tracking experience, the content of your emails is automatically displayed in appropriate languages among French, Spanish and English.

  • Included

Customer satisfaction

Custom feedback survey

Choose how you want to collect customer feedback upon delivery with a survey module showcasing your brand.

  • Included
Routines

Turn your unhappy customers into fans of your brand by setting up action routines for negative and positive reviews.

  • Included

Monitoring

Notifications monitoring

See how many emails were sent, delivered, opened, clicked at a glance.

  • Included
Marketing performances

See how your marketing banners are performing in terms of unique visitors and clics.

  • Included
Customer NPS

Get an instant view of your customer satisfaction with your experience.

  • Included