Select the best delivery mode between standard, express and relay to deliver the best consumer experience at their door or in our network of more than 58 000 relay points across Europe (France, Italy, Belgium, Luxembourg, Netherlands).
Smart carrier allocation selects the best carrier to deliver to your consumers according to dozens of criteria such as delivery promise, quality, address or order value. Because each carrier has its own strength and weaknesses, this is the guarantee to always overperform the market by 10 to 30%.
To optimize delivery lead time and lower loss and damages, our fleet of trucks directly injects in the networks of our carriers.
Each carrier has its own processes regarding delivery issue resolution. Thanks to our smart delivery issues detection, we can proactively trigger actions to solve delivery issues. We also integrated the delivery issue management to refund you in case of delivery issue, whoever the carrier operating behind is.
When you send a parcel, you have the option of taking out our Advalorem insurance to protect the goods you are sending.
1% of order value, up to 1500€
You can ask for a additional guarantee to get refunded in case of parcel declared delivered by the carrier but not received by your consumer
1€ per parcel
We can provide you a delivery proof (Paypal compliant) for any dispute regarding your deliveries
Offer a fast return experience to your consumers with our prepaid transport label that you can directly download from your merchant interface.
You are the expert of your product, we take photos, you qualify. Benefit from our service of 360° photos of your product to qualify your returned product. In only 2 business day, your product screening is available for qualification on your interface.
With a capacity of 20 000 items picked per hour in our automated warehouse you have the guarantee to have a fulfillment solution that helps you grow. Our robot picking management system streamline the preparation of very high multiple items B2B pallets orders at an unbeatable cost.
Picking of first item free
+0.18€/item (more than 5 items of same SKU)
Ecological smart selection of packing reference to best fit your products and offer a delivery damage rate < 0.15%
Thanks to our own proprietary Transport Management System, we generate label of the carrier selected by the smart carrier allocation.
Available in three languages - French, Spanish & English, our one-stop-shop platform let you manage every aspect of the fulfilment network including return address or customs information as well as benefit from our complete help center on all logistic processes
You can instantly track orders from your unified interface - We aggregate and map thousands of differents carrier events and statuses into a unique and harmonised tracking system of less than 200 events. It also works for all carrier returns or failed deliveries.
Useful when your customer order has been delivered in a relay point
As soon as an order is passed on your e-commerce website, all information are automatically retrieved to ship it immediately from your different sales channels (real time order synchronisation and tracking updates)
You can directly ask for resolution and help from your interface. You can also follow up your refunds & get them monthly on your invoice