The best way to deliver your customers with our prime program

A solution to offer fast, reliable, green and cost-effective delivery solution for your consumers. Increase your revenue while reducing your cost.

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Fulfillment Delivery

Our delivery solution built for performance

 Feature
 Description
 Pricing
Parcel Delivery

Select the best delivery mode between standard, express and relay to deliver the best consumer experience at their door or in our network of more than 58 000 relay points across Europe (France, Italy, Belgium, Luxembourg, Netherlands).

Smart carrier allocation

Smart carrier allocation selects the best carrier to deliver to your consumers according to dozens of criteria such as delivery promise, quality, address or order value. Because each carrier has its own strength and weaknesses, this is the guarantee to always overperform the market by 10 to 30%.

  • Included
Order carrier injection

To optimize delivery lead time and lower loss and damages, our fleet of trucks directly injects in the networks of our carriers.

  • Included
Delivery issues management

Each carrier has its own processes regarding delivery issue resolution. Thanks to our smart delivery issues detection, we can proactively trigger actions to solve delivery issues. We also integrated the delivery issue management to align refund time with consumer needs. Our average resolution time for a lost order is 1h (vs 30 days for your usual carrier).

  • Included
Returns Declaration & Tracking

Generate a return label from 30 countries in the world & track them directly from your interface or from our consumer-facing tracking page

  • Included
Consumer protection

Increase your conversion rate by creating trust with your customer. Our Customer Protection is a free warranty up to 50,000€ during the entire delivery for lost or damaged items (free up to 1000€).

  • Included
Late warranty

Deliver a perfect consumer experience with our Late warranty. Speed and reliability are the most important criteria in delivery option selection for 40% of e-commerce consumers. If we are late regarding our initial delivery promise, your consumers will be refunded in France (6€) and in Spain (5€). Increase your conversion rate by displaying our trust banner in your website.

  • Included

Fulllfilment Logistics

 Feature
 Description
 Pricing
Item picking

With a capacity of 20 000 items picked per hour in our automated warehouse you have the guarantee to have a fulfillment solution that help you grow. Our robot picking management system streamline the preparation of mono-item consumer order to very high multiple item B2B parcel orders at an unbeatable cost.

price per additional item: 0.35€ (Fr)

0.15€ (Es)

Order packaging

Ecological smart selection of packing reference to best fit your products and offer a delivery damage rate < 0.15%

  • Included
Order carrier labelling

Thanks to our own proprietary Transport Management System, we generate label of the carrier selected by the smart carrier allocation.

  • Included

Merchant Desk

 Feature
 Description
 Pricing
Multi languages interface

Available in three languages - French, Spanish & English, our one-stop-shop platform let you manage every aspect of the fulfilment network including return address or customs information as well as benefit from our complete help center on all logistic processes

  • Included
Real time orders tracking

You can instantly track orders from your unified interface - We aggregate and map thousands of differents carrier events and statuses into a unique and harmonised tracking system of less than 200 events. It also works for all carrier returns or failed deliveries.

  • Included
Connect

As soon as an order is passed on your e-commerce website, all information are automatically retrieved to ship it immediately from your different sales channels (real time order & stock synchronisation and tracking updates)

  • Included

Consumer Live

 Feature
 Description
 Pricing
Harmonised tracking system

Your consumers can now instantly track their orders progress and trigger actions to solve their delivery issues. We aggregate and map thousands of differents carrier events into a unique and harmonised tracking system of less than 200 events for better understanding and clarity.

  • Included
Multi languages tracking page

To deliver the best consumer experience, the content is automatically displayed in appropriate languages among French, Spanish and English.

  • Included
Delivery ETA display

Thanks to our smart delivery ETA calculator we display dynamically the ETA of delivery to improve consumer experience and delivery success.

  • Included
Delivery address display

Thanks to our delivery address display, consumers can easily know where their orders have been delivered, especially for relay point delivery.

  • Included
Consumer resolution (1h)

Improve your consumer experience and decrease your contact rate by 40% with Live Consumer resolution. Our consumer delivery dispute resolutions are done in 1h compared to 30 days for your usual carriers. Our ambition is to provide real-time resolution.

  • Included
Consumer support (1h)

Improve your customer delivery experience thanks to a 7/7 and 12h/24 support for any delivery issues.

  • Included
Order refund management

Fast & secured refunds. Processed automatically by our systems within 7 days.

  • Included
Reship management

Never lose a sale due to damaged or lost delivery. Your consumers can automatically trigger an order replacement from our Live tracking page instead of a refund. We will refund the money directly to your merchant account, as a results you will win a sale instead of losing one.

  • Included
Consumer account

Your consumers have the opportunity to sign-up for free for our Cubyn+ program and join our community. Doing so, they have access to free delivery for all merchants of our network and dozens of other features

Coming Soon

Order details

Allow your consumers to access the details of its orders (products, quantity, ...), directly from its interface.

Coming Soon

Order edit & cancel real time

With just a few clicks, consumer can edit or cancel their order, anytime, for free

  • Included

Consumer Checkout

Checkout management

Your consumer delivery experience starts at the checkout. Getting the right order info to maximize the delivery success, providing the right delivery options with the relevant information made available in real time, ... Benefit from our expertise to maximize your conversion & your consumer post purchase satisfaction.

  • Included
Free standard & relay deliveries for your consumers

Delivery cost is the leading cause of basket drop in Europe. Thanks to our low prices, offer your consumers a free delivery on any domestic orders, for any basket above 25€.

  • Included
Delivery Experience banners

By buying from you, your customers have the opportunity to enjoy the best delivery experience in e-commerce. Integrate our banners with a few clicks to inform them of this and improve both their experience and your conversion rate.

Coming Soon